Covid-19

Your safe stay with us

Eden Rock - St Barths is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and team members.

In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure.

Safety measures

Transport

Test

St Barths is open to guest travellers worldwide who are requested to provide a negative COVID-19 PCR test upon arrival to the island (kindly ask for the island entry protocol for more details).

Transfer

Private transfer to your accommodation - our vehicles are disinfected with ozone technology between each and every use.

Luggage

Sanitation of your luggage.

Rental

Your rental car will be delivered directly to the hotel - all cars arranged through our concierge are treated and disinfected with ozone by our partners prior delivery.

Valet

Eden Rock valet parking will disinfect your car, with special attention to all touchpoints before handing it back to you

Guest and hotelier safety

Training

Our team has received regular and comprehensive training on health and safety protocols including the correct wearing of personal protective equipment (masks) and amplified training and insistence on the importance of hand washing and social distancing guidelines.

ERock Team

All ERock team wearing a mask ....and a big smile just behind it.

Greetings

Handshaking and “French Kissing” (sadly) is now replaced by a friendly nod.

Medical assistance

Anyone at any stage having symptoms or reporting unwell will be helped immediately and will be assisted and cared for by qualified medical personnel available on site 24/7.

Cleaning and hygiene

Sanitizing

Complimentary sanitizing kits provided upon arrival including hydroalcoholic gel and disposable masks.

Cleaning

Use of cleaning products containing disinfectant to sanitize the accommodation space and its furniture.

Sterilization

The hotel uses the latest sterilization technologies including anti-bacterial ozone air treatments to sanitize accomodations, public spaces, service areas and back office.

Check-in

Before each check-in your accommodation will be fully treated and sanitized with ozone generator and sealed for your arrival.

Handheld sprayers

Use of handheld sprayers to sanitize specific areas (restaurant, cars, spa ).

Hot tubs

Hot tubes and pool water cleaned by ozone technology

Public spaces

Hand sanitizers

Hand sanitizers available throughout all the property.

Physical Distancing

Physical distancing.

Gym

Controlled access to the gym.

InsidER

Use of the Eden Rock App “InsidER” available on personal mobile devices or disinfected Ipads. This to read news and other helpful info.

Menus

Menus also available on your smartphone via flashcode.

Masks

Guests are kindly required to wear a mask in common areas.

Restaurant

Tables are limited to 6 guests, any larger party shall be accommodated in two tables next to each other.

Bar

Drink service is not available at the Rémy Bar counter.

Guests

Guests are requested to leave a contact detail information, this will only be shared with local health authority upon request to help blocking any spread of the virus.

St Barths

The French government has taken the decision to close all borders including St Barths to prevent French territories against COVID-19 variants. Entry in St Barths is now restricted to include only essential travel (medical, urgent professional or family reasons).

St Barths authorities are currently engaging with the French Government to discuss alternative guidelines for the semi-autonomous territory of St Barths. We continue to monitor the situation both on-island and internationally to update you and are confident that our island paradise will continue to remain the safe and healthy destination that it has been since the beginning of the pandemic.

Please know that the situation on the island of St Barths is still well managed and under control and the health & safety of visitors and islanders continue to be stable. Hotel and Villa services are currently unchanged for our in-house guests. Island restaurants and businesses are also operating as usual. We are counting the days until our island borders will open and cannot wait to welcome you back.