Dear valued guests,

As we prepare our hotels for reopening, it is important for us to keep you informed of the changes that will be in place when we welcome you back. We are currently implementing a host of updates to our housekeeping, dining, and guest relations protocols. These will include new standards of cleanliness, amended hygiene procedures, and social distancing measures to protect the health and safety of every guest and team member.

To develop a safe new approach to hospitality, Oetker Collection has consulted our own in-house experts, as well as top senior executives in the disciplines of housekeeping, engineering, food safety and spa maintenance. Our teams across all departments are being trained in the new sets of standards taking hold.

In response to this new challenge, we have set our sights on providing more than just disinfected spaces. Our approach is a holistic one that is designed around the same principle that has always guided us: to take excellent care of you, our guests, and do everything in our power to create an environment where you will feel safe, at ease, and happy.

We have deeply missed connecting with you in person these past several weeks, and look forward to welcoming you through our doors again soon.

Yours sincerely,

Timo Gruenert
CEO, Oetker Collection


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