Frequently Asked Questions
We hope you may find an answer to your question about The Lanesborough below. If not, please email [email protected] or call +44 20 7259 5599 where one of our team will be glad to assist. Alternatively, click 'start live chat' below and one of our team will reply as quickly as possible.
How far is The Lanesborough from airports / train / tube stations?
The Lanesborough is located on Hyde Park Corner (postcode SW1X 7TA). The hotel is located next to Hyde Park Corner London Underground (Tube) Station, serving the Piccadilly Line which has direct access to London Heathrow. The hotel is well serviced by London Black Cabs (taxis) and is a convenient location for collection and drop-off for apps (such as Uber, Wheely, MyTaxi and Addison Lee).
By Tube, please allow up to one hour to travel from Hyde Park Corner to London Heathrow.
Victoria Railway station is located nearby The Lanesborough, 15 minutes by foot or five minutes by car / taxi. From Victoria Railway station, you can take numerous trains directly to Gatwick Airport, taking on average 45 minutes.
A wide range of Lanesborough chauffeured cars are available to book via our Concierge team.
What is the check-in time and check-out time?
Check-in time at The Lanesborough is 15:00 and check-out time is 12:00. Early check-ins and late check-outs may be accommodated and are subject to charge. Precise information can be shared by our reservations team upon confirming your room. Click here to email the Reservations team or call +44 20 7333 7250.
Does The Lanesborough offer accessible rooms?
Yes, there are a number of accessible rooms at The Lanesborough with features such as a raised toilet, grab rails, adjustable shower head and wheel-in shower cubicles to aid guests with health conditions or impairments. There is also an accessible bathroom located on the ground floor of the hotel.
How many rooms does The Lanesborough have?
The Lanesborough has 93 individually designed rooms and suites, 47 of which are suites.
How many meeting rooms are at The Lanesborough?
The Lanesborough offers seven meeting rooms to suit different needs. Further information about our event spaces and venues can be found by clicking here to visit our meetings and events page.
Is there a cigar lounge at the hotel?
Yes, The Garden Room is a bar and lounge with outdoor covered and heated terrace located on the lower-ground floor of the hotel and features a wide variety of Cuban and pre-Castro cigars. Click here for more information on the Garden Room.
Does The Lanesborough have a car park?
The Lanesborough offers valet parking service through our doormen. The doorman will securely park your car at a rate of £20 for up to three hours; £40 for up to nine hours and £60 overnight/up to 24 hours.
Are pets allowed at The Lanesborough?
We are happy to welcome furry four-legged friends, with most small to medium sized dogs able to stay with their owners in the room or suite. With sufficient notice, the butler team may happily assist with dog-walking and other services.
Are there smoking rooms at The Lanesborough?
A small number of rooms and suites at The Lanesborough are smoking rooms. Smoke odour is efficiently and entirely removed by our Housekeeping team.
Does The Lanesborough offer rooms with separate showers?
Is there a swimming pool at The Lanesborough?
The Lanesborough Club & Spa houses a spacious hydrotherapy pool.
Are children permitted in the pool?
Yes, children under the age of 18 are permitted to use the pool Monday to Friday between 3.30pm – 5pm and Saturday & Sunday from 7am to 9am and 4.30pm – 6pm. Children must be accompanied by an adult at all times on a ratio of two children per adult. Selected spa treatments can be booked for 16 and 17 year olds, when accompanied by an adult.
Are there daily fitness classes at The Lanesborough Club & Spa?
Yes, The Lanesborough Club & Spa offers a wide variety of fitness classes each day which are complimentary for guests staying at The Lanesborough. Contact our spa team to view the current timetable.
What methods of payment are accepted at The Lanesborough?
We accept American Express, MasterCard and Visa. Please note we do not accept payment by cheque.
What is the dress code at The Lanesborough?
We operate a smart-casual dress code throughout the hotel. Please view specific dress codes for our restaurants and bars here.
What are the opening hours of the hotel, restaurants, bars and spa?
The hotel is open 365 days a year, 24 hours a day.
Please note specific seasonal hours may apply to certain dates such as Christmas and public holidays.
Do you accept reservations for The Library Bar and the Garden Room?
Yes, please click the links above to make an online booking.
How much does it cost to host a wedding/rent an event space at The Lanesborough?
Prices for venue hire at The Lanesborough differ depending on the event requirements. Further details can be found on our Meetings & Events page by clicking here.
Are children welcomed in the restaurants and bars?
We welcome children under the age 16 at Céleste and the Withdrawing Room, however they must be accompanied by an adult. Identification may be required when ordering alcohol.
The Library Bar is open to all ages until 6pm, thereafter guests of 16 years of age and over are welcomed.
Children under the age of 16 are not permitted in the Garden Room.
How can the butler team assist during the stay?
Butler service is offered to all guests in all rooms and suites at The Lanesborough as a complimentary service. Your dedicated butler will be happy to assist with packing and unpacking your luggage, assist with your laundry, provide a welcome tea or coffee upon arrival and with wake up calls and much more.
Do I have my own dedicated butler throughout my stay at The Lanesborough (same for all days)?
Due to the nature of the work, specific butlers may not be able to tend to your room throughout your entire stay, however specific requests may be accommodated with sufficient notice.
What is our accommodation cancellation policy at The Lanesborough?
The cancellation policy when booking rooms and suites at The Lanesborough varies, however, in general cancellations are permitted up to two days prior to arrival; cancellations must be made before 2pm local time. In the event of a no show, one night will be charged. Please note specific rates may encounter a varied policy. Our Reservations team will be glad to advise particular details.
Is there a hair salon at The Lanesborough?
Yes, a hair salon is located on the upper-ground floor of the hotel which is open by appointment only. Your butler, our Concierge team or our spa team will be glad to arrange your appointment.
At Céleste, how is a guest’s birthday acknowledged?
The team will be happy to offer a sweet treat with our compliments. In addition and upon prior request, our resident florist can prepare a bouquet to your preference and our pastry team can create bespoke cakes to meet your budget. If you are celebrating a birthday at Céleste please do notify us in advance.
How much is afternoon tea at The Lanesborough?
Afternoon Tea at The Lanesborough has different price points starting at £55 per person. This price includes VAT and excludes a discretionary service charge.
When did The Lanesborough open?
The Lanesborough Hotel officially opened its doors on Monday, 30 December 1991. The hotel closed for refurbishment in 2013 and re-opened with acclaim in July 2015 following a redesign by renowned architects Alberto Pinto Interior Design.
Does The Lanesborough have a resident cat?
Yes, Lilibet joined the team in June 2019. You can learn more about Lilibet and follow her journey around the hotel by clicking here. Lilibet is a Siberian Forest Cat, a breed that is hypoallergenic.
How do I contact The Lanesborough?
You can contact The Lanesborough by emailing [email protected] or by callilng us on +44 20 7259 5599 where one of our team will be delighted to assist.