Butlers

Unparalleled Service

The Lanesborough Butlers

 

Guests have always been welcomed to The Lanesborough as if they were stepping into a distinguished home steeped in Regency-era luxury. A stay here is exceptionally refined, with esteemed English service and an impeccable sense of style.

The only hotel in London to offer round-the-clock, dedicated butler service in each room and suite, guests are assured their every need is well served and makes The Lanesborough one of the most desirable places to stay for the discerning traveller.

Read on for an overview of the many services our butler team provide.

Complimentary services

Unpacking

Allow us to take care of your luggage from the moment you arrive at the hotel, including unpacking, luggage storage and packing.

Pressing

Three items of clothing per person on your day of arrival will be pressed with our compliments. Laundry services and dry cleaning are available throughout your stay and we can also provide irons, ironing boards and steamers upon request.

Refreshments

Enjoy a welcome drink upon arrival and complimentary coffee and tea with wake up calls upon request.

Welcome amenity

A welcome amenity provides a warm welcome upon arrival and fresh fruit and mineral water is replenished daily.

Bathroom amenities

The finest bathroom amenities by British perfumer Roja Dove, alongside Royal Jelly for indulgent baths, can be found in all our bathrooms. Further toiletries, sanitary products and remedies for ladies, gentlemen and children are available upon request.

Dog walking

Our butlers are happy to take our four-legged guests for a stroll through Hyde Park whilst you enjoy a meal at Céleste or a revitalising visit to The Lanesborough Club & Spa.

Upon arrival, little VIP's are welcomed with special children's amenities and are kept entertained with our X-box set up and movie nights with popcorn, as well as activities around the hotel including small butler training, trail maps, mocktail making, children's afternoon tea and more.

Reservations

Allow us to handle all your reservations before and during your stay in London, be it for restaurant and bar bookings, tickets to the latest exhibitions, theatre and shows or wellbeing treatments and fitness classes at The Lanesborough Club & Spa.

Shopping

With the iconic luxury department stores of Knightsbridge on your doorstep, enjoy some retail therapy whilst we take care of your purchases. We work with the Concierges and personal shopping departments at both Harrods and Harvey Nichols.

Business

Spacious desks make working from The Lanesborough comfortable. Printers can be set up in your room or suite and chargers and adaptors are available. Our team can prepare personalised business cards and stationary for you and all guests enjoy complimentary high-speed wifi throughout the hotel, as well as calls to the UK, Europe and North America.

Further services

Our butler team is delighted to provide the following services at an additional charge.

Our in-house florist would be delighted to prepare a luxurious hand-tied bouquet to surprise that special someone when you check in to your room or suite.

In-Room Dining

Whether breakfast in bed, private afternoon tea or a romantic dinner for two, dine in the comfort of your room and select from our varied in-room dining menu, including fine wines and Champagnes.

Decanter Bar

In addition to a fully stocked minibar, all guestrooms and suites offer a decanter bar with the finest spirits, allowing you to mix your preferred drink from the comfort of your room. Your butler is on call 24 hours a day to provide ice and garnishes.

Special Occasions

We would be delighted to make arrangements and set your room or suite up for special occasions and surprises such as birthdays, proposals, anniversaries, cocktail receptions and more.

Babysitting

We know leaving your little ones for any amount of time is difficult, so rest assured in the knowledge they are in the safe hands of our trusted babysitters should you require this service.

For guests requiring a Covid-19 (PCR) test when arriving to the UK and staying with us, our Concierge team is on hand to make the process as smooth as possible. Chose from a courier-delivered test or have a medical practitioner visit you in your room to take the test. Results can be delivered in as little as three hours.