Meet the Concierge

Your Keys To The City


Led by Simon Thomas, President of Les Clefs d'Or, The Lanesborough's Concierge team is made up exclusively of Les Clefs d'Or holders who work effortlessly to ensure your stay is memorable. From arranging the best seats at your favourite West-End show to reserving you a table at London's most exclusive restaurants or sharing London's best kept secrets, no request is too small or big.

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Arrive and depart in style and comfort, without the stresses of handling luggage whilst travelling, with The Lanesborough Luggage Service – a bespoke global home-to-hotel luggage delivery solution.

Begin your trip with a private chauffeur to whisk you to your London residence in style. We offer an impeccable chauffeur-driven car service from a fleet of vehicles that includes luxurious Mercedes S-Class models, Mercedes V-Class MPVs for group pick-ups, Audi A8s and a Rolls-Royce Phantom.

Discover what's on in the capital, from leading exhibitions and thrilling shows to the not-to-be-missed events that form the British summer season.