Meet the Concierge

At Your Service

No request too small

Headed up by Simon Thomas, President of Les Clefs d'Or, The Lanesborough's Concierge team work effortlessly to ensure your stay is memorable, from arranging the best seats at your favourite West-End show to reserving you a table at London's most exclusive restaurants.

Made up exclusively of Les Clefs d'Or holders, the team includes Edmund, Daniel, Robert and Thomas.

Robert has been a member at Les Clefs d'Or for three years and has been working as a Concierge at The Lanesborough for over eight years. Robert was a member of the pre-opening team following the renovation of the hotel and comes from a Concierge family, as his father has been Head Concierge at The Ritz for over 40 years. 

Thomas was also a member of the pre-opening team and was the youngest person to be appointed Les Clefs d'Or in 2015. Thomas is the 'go-to' Concierge to arrange golf trips, true to his passion.