Meet the Concierge

At Your Service


Headed up by Simon Thomas, President of Les Clefs d'Or, The Lanesborough's Concierge team is made up exclusively of Les Clefs d'Or holders who work effortlessly to ensure your stay is memorable. From arranging the best seats at your favourite West-End show to reserving you a table at London's most exclusive restaurants or sharing London's best kept secrets, no request is too small or big.