COVID-19

Your safe stay with us

Covid-19 - Update - Stay Safe

Travel has taken on a new dimension at this time and Oetker Collection has adopted new safety measures to ensure the health and comfort of every guest and team member as we re-open our doors. We look forward to welcoming you again for a safe stay with us.

Each Masterpiece Hotel, as well as our Private Villas and Estates, are strictly adhering to the guidelines released by their local government regarding Covid-19 safety. Therefore, each Oetker Collection property is implementing a unique set of standards that is catered to the situation in their city, country or region.

Here are four key safety measures that will be deployed in all Oetker Collection properties for everyone’s protection: 

 

1/ Mandatory staff training in, and adoption of, the new safety protocols. These include strict hygiene and sanitation standards, personal protective equipment (masks, gloves) wear and proper use, and social distancing measures.

2/ Updated cleanliness and sanitation standards in rooms and suites, restrooms, restaurants, bars and common areas to include the use of disinfectant, high-temperature steamers and ozone machines. High-contact surfaces (check-in desk, door handles, elevator buttons, handrails, etc.) will undergo frequent/hourly disinfection.

3/ Complimentary personal kit in every room and suite with masks and hydroalcoholic gel.

4/ Buffet dining replaced by à la carte menus to be enjoyed in the dining rooms with tables safely distanced, in the rooms and suites, or outdoors on the restaurant terrace where applicable.

Hotel measures