Your safe stay with us
Jumby Bay Island is closely monitoring the Covid-19 pandemic and our foremost priority is the health and comfort of our guests and team members.
In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the Antigua and Barbuda Government, to ensure your stay with us is safe and secure:
Private Island Sanctuary
300-acre island with its natural abundance of space provides for easy physical distancing.
Countless opportunities for memorable experiences (private dinners, beach picnics, nature walks, biking etc.)
Private, restricted access with 24/7 discreetly observed security protocols in place.
All arriving passengers by air must have a negative COVID-19 RT-PCR (real-time polymerase chain reaction) taken within seven (7) days of their flight. (this includes children over the age of two (2) and transiting passengers). Guests arriving to Jumby Bay Island from a previous location on the mainland will also be required to povide a negative COVID-19 RT-PCR test taken withing seven (7) days of their arrival.
Passengers arriving by sea (private yachts/Ferry Services) are subject to quarantine according to guidelines issued by Port Health. Guests arriving to Jumby Bay Island via private yacht will also be required to rpovid a negative COVID-19 RT-PCR test taken withing seven (7) days of their arrival.
All arriving passengers must wear a face mask on disembarkation and in all public areas. Additionally, the wearing of face mask in public spaces is mandatory throughout Antigua and Barbuda and social/physical distancing protocols must be adhered to.
Temperature check at the airport on arrival by the Antigua airport and health authorities.
"Meet & Greet" service
Fast track through the airport by dedicated representative wearing PPE.
Pre-arrival online registration with the Ministry of Health, Wellness and the Environment mandatory for persons travelling to Antigua and Barbuda.
COVID-19 testing for departing guests has also been made simple for our guests.
For departing guests needing a COVID-19 RT-PCR test, this is done via the Mount Saint John's Medical Center. Guests are asked to register and pay online here to confirm an appointment at least five (5) business days prior to their departure from Antigua. Once the appointment is confirmed, testing will be conducted on Jumby Bay Island.
For guests needing a COVID-19 Antigen (rapid) test, this can be arranged on property via the Concierge.
Temperature checks before the start of each shift.
Sanitation of uniforms and footwear before the start of each shift and mandatory use of masks and PPE.
Comprehensive training on new health and safety protocols, on proper wearing of personal protective equipment (PPE – masks, face shields, gloves) and reinforced training on the importance of handwashing, cleaning, and physical distancing guidelines.
Use of Jumby Bay App to display menus (F&B, Activities, Spa etc.) for guests to view on personal mobile devices.
Keyless access to accommodations with revised registration and check out protocols.
Etiquette & Emergency Response Protocols
Handshaking replaced by a nod and a smile.
Physical distancing with mitigation protocols as found necessary (i.e. signage indicators, limiting occupancy in restaurants, boutique, spa, pool decks, gym etc.)
Medical personnel available on site 24/7 (Nurse and/or First Responders). Fast track access to private medical clinics on the Island.
Enhanced Hygiene and Sanitation
Property inspected and certified by Antigua and Barbuda Ministry of Health and Ministry of Tourism as safe to operate, with all required protocols in place.
Increased cleaning, sanitation, and personal hygiene protocols, starting with luggage handling, private car and ferry transfer to the island, continuing throughout the entire resort and the island experience. Hand sanitizers available throughout all areas.
Use of cleaning products containing disinfectant and high temperature steamers and ozone machines to sanitize. High priority on air quality and our A/C systems to enhance their effectiveness, cleanliness, and sanitation.
Service and Offer Enhancement
In room sanitizing kits for guest use.
F&B a la carte offering for all meal periods.
Private and personalized kids activities.
Private tennis lessons and water sports activities.
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Jumby Bay Island.