Data protection notice
Thank you for visiting our website and for your interest in our company and the services we offer. We respect your privacy and ensure the protection of your personal data by processing your personal data in accordance with the contents of these data protection regulations and the applicable data protection laws.
You can visit our website without needing to identify yourself to us. In order to be able to display our websites, you are only obliged to provide the data transmitted by your browser to our server (see "Logfiles"). Further personal data will only be stored if you voluntarily enter it on the website or use corresponding functions, e.g. when registering for our newsletter.
If you subscribe to our electronic newsletter, you consent to the storage of your name and e-mail address for the purpose of sending the newsletter (Art. 6 Para. 1 (1) (a) GDPR). This data will not be passed on to third parties. You can at any time revoke your newsletter consent for the future and thus terminate your newsletter subscription (note in the newsletter).
Bookings and orders, customer account
In order to make a booking or order, you must enter the data requested in the corresponding form as mandatory data. We process this data for the purpose of carrying out your order and for the required communication with you (Art. 6 Para. 1 (1) (b) GDPR). A telephone number is important for the order process in case there are any questions about the order. You can create a customer account with us in order to simplify future bookings or orders. In this case, we store this data for you for the purpose of facilitating future bookings or orders. You can have your user account deleted at any time by sending an e-mail to us at the contact details listed under "Data controller". Otherwise, we will delete your data with the complete processing of the contract after expiry of the retention periods under tax and commercial law.
Cookies are very small text files used by Internet pages, which your browser stores on your computer and which provide certain information from the place where the cookie is set (here by us). Cookies cannot run programs or transmit viruses to your computer.
Transient cookies are automatically deleted when you close your browser. This particularly includes session cookies. Session cookies store a session ID, with which different requests from your browser can be assigned to the common session. This means that your computer can be recognised when you return to our website. Session cookies are deleted when you log out or close your browser.
Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.
This information serves to optimise our offer and to offer you more comfort when browsing our pages. The legal basis for this data processing is Art. 6 Para. 1 (1) (f) GDPR.
You can set your Internet browser to inform you when a web server wants to send you a cookie. You can then either accept or refuse the cookie. You can configure your browser settings according to your wishes and refuse the acceptance of third party cookies or all cookies, for example. Please note that you may not be able to use all functions of this website if you disable cookies. You can find out more about this in the help system of your Internet browser.
Links to social media platforms
Social media plugins
We use the following social media plugins: LinkedIn, Pinterest, Instagram, Facebook and Twitter.
The content of the plugin is only transmitted to the respective operator of the social media platform once the button is pressed. We do not have any influence on the data collected and data processing operation, nor are we aware of the full extent of data collection, the purposes and the storage periods. The transmitted data is (to our knowledge) the URL of the visited page and the IP address and/or other platform-dependent identification used by you. If you are logged in to the respective social media platform at the same time, the respective operator can assign the visit to these websites to your user account.
Through the plugins we offer you the option to interact with social networks and other users so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of plugins is Art. 6 Para. 1 (1) (f) GDPR.
The purpose and scope of data collection by the respective operator of the social media platform and the further processing and use of the data by the operator as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the respective operator of the social media platform:
- Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; https://www.facebook.com/policy.php. Facebook is certified according to EU-US-Privacy-Shield
- Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter is certified according to EU-US-Privacy-Shield
- LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy. LinkedIn is certified according to EU-US-Privacy-Shield
- Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Irland; https://policy.pinterest.com/de/privacy-policy/
- Instagram Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA; https://help.instagram.com/155833707900388
You understand/acknowledge that the controller of your personal data is Oetker Collection with its registered office in Lichtentaler Strasse 92, 76530 Baden-Baden, Germany. You understand/acknowledge that your personal data shall be processed and transmitted in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (The General Data Protection Regulation – GDPR).
Each time you access our site, we collect the following information about your computer: Your computer’s IP address, the request from your browser and the time of this request. The status and the amount of data transferred are also recorded within the scope of this request, as well as product and version information about the browser used and your computer’s operating system. We also record the website from which our page was accessed. The IP address of your computer is only stored for the duration of your use of the website and is then immediately deleted or made anonymous by shortening it. The remaining data is stored for a limited period of time. We use this data for the operation of our website, in particular to detect and eliminate errors on the website, to determine the utilisation of the website and to make adjustments or improvements (legal basis: Art. 6 Para. 1 (1) (f) GDPR).
This website uses the web analysis service Lucky Orange of Lucky Orange LLC, 8680 w. 96th Street, Suite 200, Overland Park, KS 66212, USA, to analyse and regularly improve the use of our website. The statistics we acquire allow us to improve our offer and make it more interesting for you as a user. The legal basis for the use of Lucky Orange is Art. 6 Para. 1 (1) (f) GDPR. Lucky Orange is Privacy-Shield certified.
Cookies are stored on your computer for this evaluation and transmitted to servers of Lucky Orange LLC in the USA for evaluation. You can set the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we would like to point out that you may not be able to use this website in its entirety. It is possible to prevent the storage of cookies using the settings in your browser. You can prevent the use of Lucky Orange by activating an opt-out cookie via the following link: https://privacy.luckyorange.com/ .
This website uses Lucky Orange in the IP masking mode. This shortens IP addresses for further processing and prevents direct reference to persons. The IP address transmitted by your browser using Lucky Orange will not be merged with other data collected by us. Information about data protection from Lucky Orange is available at https://www.luckyorange.com/privacy.php.
This website uses Google Analytics, a Web analysis service from Google Inc. (‘Google’). Google Analytics uses “cookies”, which are text files placed on your computer to help analyse how you use the website. The information generated by the cookie concerning your use of this website is usually transmitted to and stored by Google on a server in the United States. If you activate IP address anonymisation on this website, your IP address will be shortened beforehand within member states of the European Union and other states that are a party to the Agreement on the European Economic Area. In exceptional cases only, the full IP address will be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to analyse how you use the website in order to compile reports about the website activities and provide the website operator with further services linked to use of the website and the Internet. The IP address transmitted from your browser through the use of Google Analytics will not be linked to other data from Google. You can prevent the installation of cookies by activating the relevant setting in your browser software. However, if you do so, you may not be able to use all the functions of this website. You can also prevent Google from collecting and processing the data generated by the cookie relating to your use of the website (including your IP address) by downloading and installing the browser plugin available via the following link http://tools.google.com/dlpage/gaoptout?hl=en.
This website uses Google Analytics with the "_anonymizeIp()" extension. As a result, IP addresses are shortened for further processing in order to exclude the possibility of reference to direct persons.
We use Google Analytics to analyse and regularly improve the use of our website. The statistics we acquire allow us to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield. . The legal basis for the use of Google Analytics is Art. 6 Para. 1 (1) (f) GDPR).
Google Adwords Conversion Tracking
We use the Google Adwords offer to draw attention to our offers with the help of advertising materials (Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. We want to show you advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.
These advertising media are delivered by Google via "Ad Servers". For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the insertion of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords stores a cookie on your computer. These cookies usually expire after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (mark that the user no longer wishes to be addressed) are usually stored as analysis values.
These cookies enable Google to recognise your Internet browser. If a user visits certain pages of an Adwords customer's website and the cookie stored on their computer has not expired, Google and the customer can recognise that the user has clicked on the ad and has been redirected to this page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. We do not collect or process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations we can recognise which of the advertising measures used are particularly effective. We do not receive any further data regarding the use of advertising material; in particular, we cannot identify users based on this information.
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We do not have any influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our level of knowledge: By integrating AdWords Conversion, Google receives information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may obtain and store your IP address.
You can prevent participation in this tracking process in various ways:
a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers;
b) by disabling cookies for conversion tracking, by setting your browser so that cookies are blocked by the domain "www.googleadservices.com", https://www.google.de/settings/ads, whereby this setting is deleted when you delete your cookies;
c) by disabling interest-based ads from providers that are part of the "About Ads" self-regulation campaign via the link http://www.aboutads.info/choices, whereby this setting is deleted when you delete your cookies;
d) by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome via the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to use all functions of this offer in full.
The legal basis for the processing of your data is Art. 6 Para. 1 (1) (f) GDPR. Further information regarding data protection at Google can be found here: http://www.google.com/intl/de/policies/privacy. Google is subject to the EU-US Privacy Shield.
As well as Adwords Conversion we also use the Google Remarketing application. This is a process we would like to use to contact you again. This application allows you to see our advertisements after visiting our website when you continue to use the Internet. This is done by means of cookies stored in your browser, which are used to record and evaluate your usage behaviour when Google visits various websites. This way Google can determine your previous visit to our website. According to Google's own statements, Google does not merge the data collected in the context of remarketing with your personal data, which may be stored by Google. According to Google, pseudonymisation is used for remarketing in particular.
DoubleClick by Google
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We do not have any influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our level of knowledge: By integrating DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may obtain and store your IP address.
You can prevent participation in this tracking procedure in various ways:
- By setting your browser software accordingly, in particular the suppression of third party cookies means that you will not receive any ads from third party providers.
- By disabling cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain, https://www.google.de/settings/ads, which will be deleted when you delete your cookies.
- By disabling the interest-based advertisements from providers that are part of the "About Ads" self-regulation campaign via the link http://www.aboutads.info/choices, whereby this setting is deleted if you delete your cookies.
- Through permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome via the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to use all functions of this offer in full.
The legal basis for the processing of your data is Art. 6 Para. 1 (1) (f) GDPR. For more information about DoubleClick by Google, please visit https://www.google.de/doubleclick and general information about data protection at Google: https://www.google.de/intl/de/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) website via http://www.networkadvertising.org. Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Facebook Custom Audiences
Our website uses the "Custom Audiences" remarketing function of Facebook Inc. ("Facebook"). This allows users of the website to see interest-based advertisements ("Facebook ads") when visiting the social network Facebook or other websites that also use the process. We want to show you advertisements that are of interest to you in order to make our website more interesting for you.
Due to the marketing tools used, your browser automatically establishes a direct connection to the Facebook server. We do not have any influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives information that you have accessed the corresponding website of our online presence or that you have clicked on one of our ads. If you are registered with a Facebook service, Facebook may associate your visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider may obtain and store your IP address and other identifying features.
It is possible to deactivate the "Facebook Custom Audiences" function for logged in users via https://www.facebook.com/settings/?tab=ads#_.
The legal basis for the processing of your data is Art. 6 Para. 1 (1) (f) GDPR. For more information about Facebook’s data processing, please visit https://www.facebook.com/about/privacy.
Embedded content from third parties (e.g. Google Maps, YouTube, etc.)
If third party content such as Google Maps or YouTube is displayed on our websites, it is necessary to transfer your IP address and the content displayed under "Logfiles" to the third party provider in order to make this content available and to display it in your browser. We do not have any influence on data processing at the third party provider. If you are logged in to the third party with a user account, the third party may associate your user behaviour with your user account. If necessary, the third party provider stores your data as user profiles and uses them for the purposes of advertising, market research and/or the design of its website in line with requirements. You must address any rights of objection against the creation of these user profiles to the third party provider.
- Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google is certified according to EU-US-Privacy-Shield.
- YouTube, LL.C., 901 Cherry Avenue, Second Floor, San Bruno, CA 94066, USA; https://www.google.com/policies/privacy/partners/?hl=de. YouTube is certified according to EU-US-Privacy-Shield.
Revocation of consent and objection to data processing
If you have given us your consent, you can revoke it at any time with effect for the future.
If we base the processing of your personal data on the weighing of interests, you may object to the processing. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or point out to you our compelling reasons worthy of protection, on the basis of which we will continue processing.
You can object to the processing of your personal data for purposes of advertising and data analysis at any time.
You can send us your revocation or objection under the contact details under "Data controller".
You have the following rights with us regarding your personal data:
- Right to information
- Right to amendment or deletion
- Right to limitation of processing
- Right of opposition to processing
- Right to data transferability.
You also have the right to complain to a data protection supervisory authority about our processing of your personal data.
Oetker Hotel Management Company GmbH, Lichtentaler Strasse 92, 76530 Baden-Baden,
Tel: +49 (0)7221 900 843,
Fax: +49 (0)7221 900 8741,
Data protection officer: firstname.lastname@example.org or at our postal address with the addition "Data protection officer".