Covid-19
Your safe stay with us
Villa Stéphanie is closely monitoring the Covid-19 epidemic.
Our foremost priority is the health and comfort of our guests and team members.
In addition to the implementation of new hygiene and safety measures, we have developed specific protocols in strict compliance with the guidelines of the state government of Baden-Württemberg to make your stay with us safe and secure.
We thank you in advance for your understanding and support.
Safety measures
-
Transport
Measures
- Service
- Greeting at the airport or at the desired pick-up point by one of our drivers wearing a mask.
- Transport
- Our vehicles are disinfected with virucide after each use.
-
Guest and hotelier safety
Measures
- Health
- Employees are tested for antibodies and will have their temperature taken at the start of work.
- Protection
- Installation of 2 m high partition walls made of safety glass at the reception counters.
- Hygiene
- In addition to thorough airing, ionizing units permanently clean the air in public rooms.
- Hydroalcoholic gel
- Hydroalcoholic gel distributors are displayed throughout hotel.
- Monitoring
- All contact surfaces in the hotel are subject to an increased and documented cleaning frequency.
-
Cleaning and hygiene
Measures
- Hygiene
- Constant disinfection of all hand contact surfaces with a virucide. Disinfectants and cleaning cloths are available in the rooms.
- Education
- Obligatory training of the current hygiene requirements for all employees.
- Cleaning
- Strict hygiene protocols for cleaning and disinfection in accordance with official regulations. Use of ozone devices in the rooms before arrival to ensure optimal hygiene protection.
- Service
- Our long-time chambermaids are assigned to each floor.
-
Restaurant
Measures
- Room service
- Room service without service charge.
- Protection
- The distance between the individual tables is 1.5 metres.
-
Spa
Measures
- Hygiene
- Implementation of a comprehensive hygiene concept in consultation with our medical care partners.
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Baden-Baden.
Yours sincerely,
Henning Matthiesen
Managing Director