Covid-19

Your safe stay with us

Villa Stéphanie is closely monitoring the Covid-19 epidemic.

Our foremost priority is the health and comfort of our guests and team members.

In addition to the implementation of new hygiene and safety measures, we have developed specific protocols in strict compliance with the guidelines of the state government of Baden-Württemberg to make your stay with us safe and secure.

We thank you in advance for your understanding and support.

Safety measures

  • Transport

    Measures

    Service
    Greeting at the airport or at the desired pick-up point by one of our drivers wearing a mask.
    Transport
    Our vehicles are disinfected with virucide after each use.
  • Guest and hotelier safety

    Measures

    Health
    Employees are tested for antibodies and will have their temperature taken at the start of work.
    Protection
    Installation of 2 m high partition walls made of safety glass at the reception counters.
    Hygiene
    In addition to thorough airing, ionizing units permanently clean the air in public rooms.
    Hydroalcoholic gel
    Hydroalcoholic gel distributors are displayed throughout hotel.
    Monitoring
    All contact surfaces in the hotel are subject to an increased and documented cleaning frequency.
  • Cleaning and hygiene

    Measures

    Hygiene
    Constant disinfection of all hand contact surfaces with a virucide. Disinfectants and cleaning cloths are available in the rooms.
    Education
    Obligatory training of the current hygiene requirements for all employees.
    Cleaning
    Strict hygiene protocols for cleaning and disinfection in accordance with official regulations. Use of ozone devices in the rooms before arrival to ensure optimal hygiene protection.
    Service
    Our long-time chambermaids are assigned to each floor.
  • Restaurant

    Measures

    Room service
    Room service without service charge.
    Protection
    The distance between the individual tables is 1.5 metres.
  • Spa

    Measures

    Hygiene
    Implementation of a comprehensive hygiene concept in consultation with our medical care partners.

With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Baden-Baden. 

Yours sincerely,

Henning Matthiesen

Managing Director