Covid-19

Covid-19

In accordance with French government regulations for the fight against Covid-19, a valid "Health Pass" will be requested upon arrival at check-in, starting August 9, 2021 for all adults above 18.

The "Health-Pass" consists of the presentation, digitally (via the “TousAntiCovid” - French application with QR code) or on paper, of one of the following 3 sanitary proofs:
- Complete and valid vaccination (second jab must be more 7 days old)
- Negative PCR/Antigen test less than 72 hours
- Positive RT-PCR test showing recovery of Covid-19, at least 11 days old and less than 6 months old.

Health-Pass will be required for children between 12-17 years old starting September 30, 2021.

Non-vaccinated guests must renew their PCR test every 72 hours, a valid document will be required in all bars and restaurants.

Tests are available at the hotel and are conducted Monday to Saturday from 10am-12pm and 1pm-2pm. The fee is 150€ per test. Our concierge can also arrange a PCR test on Sunday – upon request. The fee is 300€ per test.

Your safe stay with us

Hotel du Cap-Eden-Roc is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and team members.

We have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure :

Safety measures

Transport

Private transport

Provided by chauffeurs in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.

Guest and hotelier safety

Health

Hoteliers to have their temperature taken before their arrival on site.

Protection

Plexiglass safety partition at reception and concierge desks.

PCR Test

Our concierges can assist in making an appointment for a Covid-19 PCR test. Please be advised that there is an unavoidable delay.

Cleaning and hygiene

Employee

Employee use of preventive equipment (hydro-alcoholic gel, masks, and gloves when necessary).

Education

Obligatory training for all employees in updated sanitation protocols.

Cleaning

Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.

Laundry

Strict sanitation protocols for laundry management.

Accommodations

Rooms disinfected daily by our hoteliers using dry steam.

Hygiene

Sanitation kit containing individual- sized hydro-alcoholic gel and disinfectant wipes in rooms.

Mask

Masks available in guests room. Mandatory masking in public indoor areas (corridors, sanitary facilities, etc.).

Hydroalcoholic gel

Hydro-alcoholic gel distributors throughout hotel.

Social distancing

Traffic flow guidance throughout hotel to respect social distancing (lobby and restaurants).

Restaurants

Gastronomy

Our restaurants are operating as usual, respecting governmental measures and sanitary protocols in force.

Children

Hygiene

All games will be disinfected after use by the kids club team.

Games

Kids Club activities adapted for social distancing by a professional team trained in the updated procedures.

Spa Eden-Roc by La Prairie

Spa

Treatments are available in room, in the spa, under our gazebo or in one of our cabanas and in strict compliance with the AFNOR hygiene protocol (French certification), thanks to equipment disinfected after each treatment, a plexiglass partition, regular use of hydro-alcoholic gel, and the wearing of masks and gloves. The fitness room and the sauna are available, respecting official sanitary measures (indicated at the entrance of the room). For your safety, hammam and experience shower will remain closed.

Due to the Covid-19 pandemic uncertainties, Hotel du Cap-Eden-Roc wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.

We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).

With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Hotel du Cap-Eden-Roc for a pleasurable stay.

Philippe Perd

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