Your safe stay with us
Hotel du Cap-Eden-Roc is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and team members.
In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure:
“Meet & Greet” Service
Personalised greeting by one of our agents wearing a mask (simplified and accelerated passage through the Nice Côte d’Azur airport, respecting social distancing).
Provided by chauffeurs in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.
Guest and hotelier safety
All guests receive a non-invasive temperature check utilizing thermal forehead thermometers on arrival. Hoteliers to have their temperature taken before their arrival on site.
Plexiglass safety partition at reception and concierge desks.
Arrival & departure
Virtual pre-check-in available upon request.
Sanitation kit containing individual-sized hydroalcoholic gel and disinfectant wipes in rooms.
Masks available in guests room. Mandatory masking in public areas (corridors, sanitary facilities, etc.)
Hydroalcoholic gel distributors throughout hotel.
Employee movement rules in place and traffic flow guidance throughout hotel to respect social distancing.
Our concierges can assist in making an appointment for a Covid-19 PCR test. Please be advised that there is an unavoidable delay and we invite you to contact our concierges before your arrival or during your stay.
Cleaning and hygiene
Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves when necessary).
Obligatory training for all employees in updated sanitation protocols.
Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.
Strict sanitation protocols for laundry management (cleaned within the hotel by our trained teams).
Our restaurants are operating as usual, respecting governmental measures and sanitary protocols in force. Please note: Louroc Restaurant - opening on June 9th for our resident guests and from June 11th for all.
Updated room service offering.
Food producers and artisans required to respect strict sanitation protocols.
Sanitation protocols adapted to small children.
Kids Club activities adapted for social distancing by a professional team trained in the updated procedures.
Spa Eden-Roc by La Prairie
Spa treatments are available in room, under our gazebo or in one of our cabanas and in strict compliance with the AFNOR hygiene protocol (French certification), thanks to equipment disinfected after each treatment, a plexiglass partition, regular use of hydroalcoholic gel, and the wearing of masks and gloves. Treatments will be available in the Spa cabins from July 1st, 2021, subject to changes according to official French measures updates.
The fitness room will open on June 9, 2021, respecting official sanitary measures (indicated at the entrance of the room).
For your safety, hammam and experience shower will remain closed. The sauna will be available from July 1st, 2021.
Beauty and Hair Spa treatments available at the boutique following the strict standard sanitary hygiene AFNOR protocols.
Safe shopping by respecting social distancing, using hydroalcoholic gel, masking, customer regulation inside the shop and sanitation protocols before/after the fitting of clothes.
Due to the Covid-19 pandemic uncertainties, Hotel du Cap-Eden-Roc wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.
We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Hotel du Cap-Eden-Roc for a pleasurable stay.