Your safe stay with us
Hotel du Cap-Eden-Roc is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and team members.
In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure:
“Meet & Greet” Service
Personalised greeting by one of our agents wearing a mask (simplified and accelerated passage through the Nice Côte d’Azur airport, respecting social distancing).
Provided by chauffeurs in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.
Guest and hotelier safety
All guests receive a non-invasive temperature check utilizing thermal forehead thermometers on arrival. Hoteliers to have their temperature taken before their arrival on site.
Plexiglass safety partition at reception and concierge desks.
Arrival & departure
Virtual check-in and check-out available.
Sanitation kit containing individual-sized hydroalcoholic gel and disinfectant wipes in rooms.
Masks available in guests room. Mandatory masking in public areas (corridors, sanitary facilities, etc.)
Hydroalcoholic gel distributors throughout hotel.
Employee movement rules in place and traffic flow guidance throughout hotel to respect social distancing.
Cleaning and hygiene
Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves when necessary).
Obligatory training for all employees in updated sanitation protocols.
Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.
Strict sanitation protocols for laundry management (cleaned within the hotel by our trained teams).
Breakfast and lunch buffets replaced by à la carte menus.
Updated room service offering.
Food producers and artisans required to respect strict sanitation protocols.
Sanitation protocols adapted to small children.
Kids Club activities adapted for social distancing by a professional team trained in the updated procedures.
Spa Eden-Roc by La Prairie
Spa treatments and private coaching available on the outdoor terraces of our beach front cabanas, and under the shade of our romantic outdoor gazebo, in room and Villa. Our professionally trained therapists will deliver treatments following the strict standard sanitary & hygiene AFNOR protocols (French Certification company) using single-used sanitized equipment, plexiglas spa shield, hydro gel, masks and gloves.
Respecting social distancing and all equipment regularly disinfected.
For your safety , wet area steam, experience shower and sauna will be closed.
Beauty and Hair Spa treatments available at the boutique following the strict standard sanitary hygiene AFNOR protocols.
Safe shopping by respecting social distancing, using hydroalcoholic gel, masking, customer regulation inside the shop and sanitation protocols before/after the fitting of clothes.
Due to the Covid-19 pandemic uncertainties, Hotel du Cap-Eden-Roc wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.
We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Hotel du Cap-Eden-Roc for a pleasurable stay.