Your safe stay with us
Château Saint-Martin & Spa is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and hoteliers.
We have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure :
Private limousine service
Provided by chauffeur in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.
Guest and hotelier safety
Hoteliers to have their temperature taken before their arrival on site.
Plexiglass safety partition at reception and concierge desks.
Virtual pre-check-in available upon request.
Sanitation kit containing individual-sized hydroalcoholic gel and disinfectant wipes available on request at the concierge desk.
Mandatory masking in public areas (corridors, sanitary facilities, etc.)
Hydroalcoholic gel individual bottles available on request at reception desk.
Our concierges can assist in making an appointment for a Covid-19 PCR test. Please be advised that there is an unavoidable delay and we invite you to contact our concierges before your arrival or during your stay.
Cleaning and hygiene
Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves when necessary).
Rooms disinfected daily by our hoteliers using dry steam which has cleaning, degreasing and disinfecting properties.
Obligatory training for all employees in updated sanitation protocols.
Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.
Strict sanitation protocols for laundry management.
Buffet-style breakfast with service provided by our hoteliers.
Menus are disinfected after each use and and available also by QR Code.
Updated room service offering.
Food producers and artisans required to respect strict sanitation protocols.
Sanitation protocols adapted to children.
Kids Club activities adapted for social distancing by a professional team trained in the updated procedures. All games will be disinfected after use by the kids club team.
Spa Saint-Martin by La Prairie
The Spa is available in strict compliance with the AFNOR hygiene protocol (French certification), in particular disinfected equipment after each treatment, a plexiglass partition, regular use of hydro-alcoholic gel, wearing of a mask and gloves. Limited capacity. Advance booking recommended. The fitness room, the sauna, beauty treatments and hairdressing are available in strict compliance with the AFNOR hygiene protocol.
For your safety, the hammam and experience shower will remain closed.
Due to the Covid-19 pandemic uncertainties, Château Saint-Martin & Spa wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.
We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Château Saint-Martin & Spa for a pleasurable stay.
Duarte Bon de Sousa