Your safe stay with us
Château Saint-Martin & Spa is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and hoteliers.
We have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure :
Provided by chauffeur in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.
Guest and hotelier safety
Hoteliers to have their temperature taken before their arrival on site.
Plexiglass safety partition at reception and concierge desks.
Virtual check-in available.
Sanitation kit containing individual-sized hydroalcoholic gel and disinfectant wipes in rooms.
Masks available in guests room. Mandatory masking in public areas (corridors, sanitary facilities, etc.)
Hydroalcoholic gel distributors throughout hotel.
Traffic flow guidance throughout hotel to respect social distancing (lobby and restaurants).
Cleaning and hygiene
Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves when necessary).
Rooms disinfected daily by our hoteliers using dry steam which has cleaning, degreasing and disinfecting properties.
Obligatory training for all employees in updated sanitation protocols.
Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.
Strict sanitation protocols for laundry management.
Buffet-style breakfast with service provided by our hoteliers.
Menus are disinfected after each use and and available also by QR Code.
Updated room service offering.
Food producers and artisans required to respect strict sanitation protocols.
Sanitation protocols adapted to children.
Kids Club activities adapted for social distancing by a professional team trained in the updated procedures. All games will be disinfected after use by the kids club team.
Spa Saint-Martin by La Prairie
Beauty treatments and hairdressing are available according to AFNOR certification.
Spa & Private Coaching
Private Coaching will take place under the outdoor gazebo, in-room or in a villa.
Gel dispenser at the entrance to the fitness, respecting social distancing and regular disinfection of equipment by our hoteliers.
For your safety, the use of the sauna, shower experience and the steam room will remain closed.
Due to the Covid-19 pandemic uncertainties, Château Saint-Martin & Spa wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.
We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).
With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Château Saint-Martin & Spa for a pleasurable stay.
Duarte Bon de Sousa