Covid-19

Your safe stay with us

Château Saint-Martin & Spa is closely monitoring the Covid-19 epidemic and our foremost priority is the health and comfort of our guests and hoteliers.

We have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure :

Safety measures

Transport

Private limousine service

Provided by chauffeur in a vehicle secured with a plexiglass safety partition. Vehicles are disinfected with virucide after each use.

Guest and hotelier safety

Health

Hoteliers to have their temperature taken before their arrival on site.

Protection

Plexiglass safety partition at reception and concierge desks.

Arrival

Virtual pre-check-in available upon request.

Hygiene

Sanitation kit containing individual-sized hydroalcoholic gel and disinfectant wipes available on request at the concierge desk.

Masks

Mandatory masking in public areas (corridors, sanitary facilities, etc.)

Hydroalcoholic gel

Hydroalcoholic gel individual bottles available on request at reception desk.

PCR Test

Our concierges can assist in making an appointment for a Covid-19 PCR test. Please be advised that there is an unavoidable delay and we invite you to contact our concierges before your arrival or during your stay.

Cleaning and hygiene

Hygiene

Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves when necessary).

Accommodations

Rooms disinfected daily by our hoteliers using dry steam which has cleaning, degreasing and disinfecting properties.

Education

Obligatory training for all employees in updated sanitation protocols.

Cleaning

Strict sanitation protocols for cleaning and disinfection, adhering to the guidelines of the French Government and the WHO.

Laundry

Strict sanitation protocols for laundry management.

Restaurants

Gastronomy

Buffet-style breakfast with service provided by our hoteliers.

Hygiene

Menus are disinfected after each use and and available also by QR Code.

Room service

Updated room service offering.

Partners

Food producers and artisans required to respect strict sanitation protocols.

Children

Hygiene

Sanitation protocols adapted to children.

Games

Kids Club activities adapted for social distancing by a professional team trained in the updated procedures. All games will be disinfected after use by the kids club team.

Spa Saint-Martin by La Prairie

Spa

The Spa is available in strict compliance with the AFNOR hygiene protocol (French certification), in particular disinfected equipment after each treatment, a plexiglass partition, regular use of hydro-alcoholic gel, wearing of a mask and gloves. Limited capacity. Advance booking recommended. The fitness room, the sauna, beauty treatments and hairdressing are available in strict compliance with the AFNOR hygiene protocol.

Information

For your safety, the hammam and experience shower will remain closed.

Due to the Covid-19 pandemic uncertainties, Château Saint-Martin & Spa wishes to offer flexible cancellation conditions and allow you to keep a quiet mind. During this exceptional period, we will refund your deposit in full should the hotel have to close.

We will also agree to keep the deposit as a credit for a future stay in 2022, in the following cases:
- Should you or a member of your party present a positive PCR test to Covid-19 less than 7 days prior to arrival,
- Should measures from the French government or your country of residence prohibit your travel in France (closure of the borders, travel bans or obligation of quarantine).

With these safety measures in place, and upholding our values of excellence and refined hospitality, we look forward to welcoming you back to Château Saint-Martin & Spa for a pleasurable stay.

Duarte Bon de Sousa

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