Your safe stay with us

Brenners Park-Hotel & Spa is closely following the development of the Covid-19 situation. The health and well-being of our guests and staff is our top priority. In addition to implementing new hygiene and safety measures, we have developed specific protocols in strict compliance with the guidelines of the state government of Baden-Württemberg to make your stay with us pleasant as well as safe.

The current ordinance of the Federal State of Baden-Württemberg is available for download at the following link.

We thank you for your understanding and wish you a pleasant stay.

With best regards

Your Brenners Park-Hotel & Spa

Safety measures

Arrival

Transfer

Our vehicles are thoroughly disinfected after each use. Masks are also compulsory in the vehicle. It goes without saying that our drivers observe all safety and hygiene rules with the utmost care. Safety of guests and hoteliers.

Check In

According to the current ordinance of the Federal State of Baden-Württemberg the vaccinated-recovered restrictions are mandatory. Please note that for the Check-In neither a PCR test nor an antigen rapid test is valid. Exceptions apply for arrivals of business travelers (with written documentation from the employer) and hardship cases (on extraordinary grounds, such as a funeral or for medical reasons). In these cases, the gastronomic facilities and the spa may not be used. For the use of our restaurants including breakfast, spa and fitness area as well as for any booked treatments in our spa we will require a “vaccinated-recovered-plus” proof. This means that in additional to the certificate an antigen rapid test (not older than 24 hours) or a PCR test (no more than 48 hours old) is mandatory. Excluded from the extra test obligation are: 1) Persons who have already received their booster vaccination (third vaccination 2) Vaccinated persons whose completed primary immunization was not longer than six months ago. 3) Recovered persons whose infection dates back no more than six months.

Certificates:

According to the current state regulations, we are only allowed to accept digitally readable documents. Guests from abroad are excepted from this; here, a non-digital form is also sufficient. 1) Evidence of vaccination: Evidence of the existence of a complete protective vaccination, which was at least 14 days ago (only vaccines authorised in the EU) 2) Proof of recovery: Proof of the existence of a previous infection with the SARS-CoV-2 coronavirus, which was at least 28 days and a maximum of 6 months ago. 3) antigen rapid test (not older than 24 hours) or a PCR test (no more than 48 hours old)

Tests on property

antigen rapid test

We are happy to arrange testing possibilities for our hotel guests directly on site.

Safety of guests and hoteliers

Health

Brenners Park-Hotel & Spa conducts daily a compulsory PoC antigen test for its employees. All employees are also subject to a compulsory daily temperature measurement before starting work.

Hygiene

In addition to thorough ventilation, ionisation devices permanently clean the air in public rooms. Disinfection dispensers are available for hand cleaning. All contact surfaces in the hotel are subject to an increased and documented cleaning frequency.

Safety

Masks are compulsory in all public areas of the hotel (inside and outside) as well as in the restaurants and bars. Children who have not yet reached the age of 6 are exempt from this obligation. When visiting one of our restaurants or bars, the mask can of course be removed at the table.

Cleaning and Hygiene

Hygiene

We arrange regular area-specific training in current hygiene requirements for all staff and also have hygiene protocols for cleaning and disinfection that are strictly bound to official requirements.

Cleaning

All hand contact surfaces are disinfected with a virucide at regular intervals. To ensure optimal hygiene protection, all rooms are also air-cleaned with an ozone device before arrival.

Service

Disinfectants and cleaning cloths are provided in the rooms. Our housekeeping team is assigned to each floor. We ask our guests not to stay in their rooms during the daily thorough cleaning and during the cover service.

Restaurant

Breakfast

The breakfast buffet is permanently replaced by an à la carte service.

Distance

The applicable spacing and limitation regulations for guest numbers are observed at all times in all catering areas.

Room service

Room service without service charge.

Safety

According to the current ordinance of the Federal State of Baden-Württemberg a visit in our restaurants is only permitted with a vaccinated-recovered plus proof. Please note that additional to the certificate an antigen rapid test (not older than 24 hours) or a PCR test (no more than 48 hours old) is mandatory. Excluded from extra test obligation are: 1) Persons who have already received their booster vaccination (third vaccination 2) Vaccinated persons whose completed primary immunization was not longer than six months ago. 3) Recovered persons whose infection dates back no more than six months. Masks are mandatory in all public areas of the hotel (inside and outside) as well as in the restaurants and bars. Children who have not yet reached the age of 6 are exempt from this obligation. When visiting one of our restaurants or bars, the mask can of course be removed at the table.

Spa & Fitness

Spa & Fitness

The spa and fitness area is available to our guests according to the vaccinated-recovered-requirement. Booked treatments may only be performed in keeping with the "vaccinated-recovered-plus regulations". Please note that the required antigen rapid test (not older than 24 hours) or the PCR test (no more than 48 hours old) are mandatory.

Events

Private events (e.g. wedding or birthday parties):

Our guests can hold private events in compliance with the " vaccinated-recovered-requirements".

Other Events (e.g. conference or meetings):

According to the current state ordinance of the federal state of Baden-Württemberg, events in a business setting may take place indoors in keeping with the vaccinated-recovered-plus restrictions. The mask may only be removed when eating and drinking. Data processing required. Please note that the required antigen rapid test (not older than 24 hours) or the PCR test (no more than 48 hours old) are mandatory.

Children

Kids Club & Babysitting

On request. Children between the ages of 3 and 12 accompanied by a parent or guardian have the option of exclusive use of our Kids Club. Please make a reservation with our concierge or reception team no later than the day before.

Cancellation policy

until 21.12.2021 & 01.01. - 31.01.2022

Free cancellations are possible up to 24 hours before arrival. Late cancellations are subject to a charge of one night's accommodation.

22.12. - 31.12.2021

Free cancellations are possible up to 7 days before arrival. Late cancellations will be charged with 80% of total stay.