Your safe stay with us

Brenners Park-Hotel & Spa is closely following the development of the Covid-19 situation. The health and well-being of our guests and staff is our top priority. In addition to implementing new hygiene and safety measures, we have developed specific protocols in strict compliance with the guidelines of the state government of Baden-Württemberg to make your stay with us pleasant as well as safe.

The current ordinance of the Federal State of Baden-Württemberg is available for download at the following link.

We thank you for your understanding and wish you a pleasant stay.

With best regards

Your Brenners Park-Hotel & Spa

Safety measures

Arrival

Transfer

Our vehicles are thoroughly disinfected after each use. Masks are also compulsory in the vehicle. It goes without saying that our drivers observe all safety and hygiene rules with the utmost care. Safety of guests and hoteliers

Safety of guests and hoteliers

Health

Brenners Park-Hotel & Spa offers its employees regular medical corona tests. All employees are also subject to a compulsory daily temperature measurement before starting work.

Hygiene

In addition to thorough ventilation, ionisation devices permanently clean the air in public rooms. Disinfection dispensers are available for hand cleaning. All contact surfaces in the hotel are subject to an increased and documented cleaning frequency.

Safety

Masks are compulsory in all public areas of the hotel (inside and outside) as well as in the restaurants and bars. Children who have not yet reached the age of 6 are exempt from this obligation. When visiting one of our restaurants or bars, the mask can of course be removed at the table. The recovered-tested restrictions are mandatory when visiting our restaurants, as well as when staying overnight. For longer stays, a current test result must be presented every three days. The negative antigen rapid test must not be older than 24 hours, a PCR test not older than 48 hours.

Cleaning and Hygiene

Hygiene

We arrange regular area-specific training in current hygiene requirements for all staff and also have hygiene protocols for cleaning and disinfection that are strictly bound to official requirements.

Cleaning

All hand contact surfaces are disinfected with a virucide at regular intervals. To ensure optimal hygiene protection, all rooms are also air-cleaned with an ozone device before arrival.

Service

Disinfectants and cleaning cloths are provided in the rooms. Our housekeeping team is assigned to each floor. We ask our guests not to stay in their rooms during the daily thorough cleaning and during the cover service.

Restaurant

Breakfast

The breakfast buffet is permanently replaced by an à la carte service.

Distance

The applicable spacing and limitation regulations for guest numbers are observed at all times in all catering areas.

Room service

Room service without service charge.

safety

Masks are compulsory in all public areas of the hotel (inside and outside) as well as in the restaurants and bars. Children who have not yet reached the age of 6 are exempt from this obligation. When visiting one of our restaurants or bars, the mask can of course be removed at the table. The recovered-tested restrictions are mandatory when visiting our restaurants, as well as when staying overnight. For longer stays, a current test result must be presented every three days. The negative antigen rapid test must not be older than 24 hours, a PCR test not older than 48 hours.

Spa & Fitness

Spa & Fitness

The spa and fitness area is available to our guests, except for the steam bath, subject to the vaccinated-recovered-tested restrictions.

Events

Private events (e.g. wedding or birthday parties):

According to the current state ordinance of the federal state of Baden-Württemberg, events may take place in a private setting without restrictions on the number of people and without keeping the distance and mask regulations. The vaccinated-recovered-tested restrictions, as well as the personal registration are obligatory. A mask must be worn when using our public areas.

Other Events (e.g. conference or meetings):

According to the current state ordinance of the federal state of Baden-Württemberg, events may take place in a business setting without restrictions on the number of people, with the mask regulations being observed. The mask may only be removed when eating and drinking. The vaccinated-recovered-tested restrictions, as well as the personal registration are obligatory.

Children

Kids Club & Babysitting

On request. Children between the ages of 3 and 12 accompanied by a parent or guardian have the option of exclusive use of our Kids Club. Please make a reservation with our concierge or reception team no later than the day before.

Cancellation policy

until 24.12.2021

Free cancellations are possible up to 24 hours before arrival. Late cancellations are subject to a charge of one night's accommodation.