Your safe stay with us

Brenners Park-Hotel & Spa is closely following the development of the Covid-19 situation. The health and well-being of our guests and staff is our top priority. In addition to implementing new hygiene and safety measures, we have developed specific protocols in strict compliance with the guidelines of the state government of Baden-Württemberg to make your stay with us pleasant as well as safe.

In the Baden-Baden urban area, the 7-day incidence has been below 100 for more than five consecutive working days. Provided that this value remains stable or continues to decrease, our Grandhotel will be open again from 3 June 2021. In case the incidence values exceed the hundred mark again, the regulations of the so-called "Federal Emergency Brake" will apply. Of course, we will not charge any cancellation fees for your reservations made then.

We kindly ask you to be aware of the current compulsory testing regulation of the state of Baden-Württemberg before your arrival. According to the current state ordinance, we are obliged to request one of the following proofs from our guests upon arrival:

- Negative COVID-19 rapid test, which is not older than 24 hours. The test needs to be valid on the day of arrival and in addition from a certified testing centre. For example, the free citizen tests (test centre) can be used for this purpose.

- Proof of a complete vaccination at least 14 days old.

- Medical proof of recovery from an infection with the SARS-CoV-2 coronavirus which occurred at least 28 days ago but not more than 6 months in the past.

Guests without proof of recovery or vaccination are obliged to present a negative rapid test every three days during their stay. Children who have not yet reached the age of 6 are excluded from this requirement.

The current ordinance of the Federal State of Baden-Württemberg is available for download at the following link.

We thank you for your understanding and wish you a pleasant stay.

With best regards

Your Brenners Park-Hotel & Spa

Safety measures

Arrival

Transfer

Our vehicles are thoroughly disinfected after each use. Masks are also compulsory in the vehicle. It goes without saying that our drivers observe all safety and hygiene rules with the utmost care. Safety of guests and hoteliers

Safety of guests and hoteliers

Health

Brenners Park-Hotel & Spa offers its employees regular medical corona tests. All employees are also subject to a compulsory daily temperature measurement before starting work.

Hygiene

In addition to thorough ventilation, ionisation devices permanently clean the air in public rooms. Disinfection dispensers are available for hand cleaning. All contact surfaces in the hotel are subject to an increased and documented cleaning frequency.

Safety

Masks are compulsory in all public areas of the hotel (inside and outside) as well as in the restaurants and bars. When visiting one of our restaurants or bars, the mask can of course be removed at the table. Children who have not yet reached the age of 6 are exempt from this obligation.

Cleaning and Hygiene

Hygiene

We arrange regular area-specific training in current hygiene requirements for all staff and also have hygiene protocols for cleaning and disinfection that are strictly bound to official requirements.

Cleaning

All hand contact surfaces are disinfected with a virucide at regular intervals. To ensure optimal hygiene protection, all rooms are also air-cleaned with an ozone device before arrival.

Service

Disinfectants and cleaning cloths are provided in the rooms. Our housekeeping team is assigned to each floor. We ask our guests not to stay in their rooms during the daily thorough cleaning and during the cover service.

Restaurant

General

Visiting our restaurants and bars is only possible with a medical mask or breathing protection. Children who have not yet reached the age of 6 are excluded from this. The medical mask or respirator can of course be taken off at the table. For reasons of health protection and to trace infection routes, the first and last name, address, date and period of attendance and, if available, the telephone number of one person per household must be recorded. You are welcome to register for any of our restaurants and bars via the Luca app. At the table itself, there is no need to keep a distance if you are seated at a table with people who do not fall under the general contact restrictions. In public areas, on walkways and in the toilet area, the general distance regulations apply.

Breakfast

The breakfast buffet is permanently replaced by an à la carte service.

Distance

The applicable spacing and limitation regulations for guest numbers are observed at all times in all catering areas.

Room service

Room service without service charge.

Spa & Fitness

Reservation

With the opening of the hotel, the spa and fitness area is fully available to our guests again. Please note that the capacities in the saunas and baths are limited. We therefore ask you to make a reservation in advance with our spa team or directly when booking your room.

Children

Kids Club & Babysitting

On request. Children between the ages of 3 and 12 accompanied by a parent or guardian have the option of exclusive use of our Kids Club. Please make a reservation with our concierge or reception team no later than the day before.

Cancellation policy

until 24.12.2021

Free cancellations are possible up to 24 hours before arrival. Late cancellations are subject to a charge of one night's accommodation.