VIP Aircraft Meet & Greet - Arrivals

The VIP team will be waiting for you to step off the aircraft, where you will be whisked away by luxury vehicle to your private lounge | Whilst you unwind, our team will assist with immigration formalities and collect your luggage | A Lanesborough Chauffeur will be waiting outside the lounge ready for an immediate departure to the hotel.

VIP Aircraft Meet & Greet - Departures

A Lanesborough Chauffeur will pull up at the dedicated entrance, you will enjoy the oasis of calm that is Heathrow VIP | The VIP team will take care of everything, while you relax, work or spend time with your invited guests in your own private lounge | Security procedures occur within the suite, and once your flight is ready you will be driven by private luxury vehicle directly to the aircraft.

Aircraft Meet & Greet - Arrivals

An Agent from the Meet & Greet service will meet you at the gate with signage, who will escort you through immigration, baggage reclaim and customs | Baggage porterage is available who can collect your luggage for you | You will then be escorted to your final mode of transport with your luggage.

Aircraft Meet & Greet - Departures

You will be greeted when you arrive kerb side in your mode of transport by an Agent from the Meet & Greet service | Baggage porters can be arranged to collect and transfer your luggage upon meeting | The agent will assist you through check in and then escort you through security | If you have booked a lounge then you will then be escorted to the comfort of a lounge while you wait to board | You will arrange a first or last call board time with your Agent to collect you from the lounge and escort you to your aircraft.

Health

Employee use of preventive equipment (hydroalcoholic gel, masks, and gloves is mandatory).

Training

Obligatory training for all employees in updated sanitation protocols.

Rooms & Outlets

Strict sanitation protocols for housekeeping, cleaning and disinfection, across the entire hotel, adhering to the guidelines of the UK Government and the WHO.

Laundry

Strict sanitation protocols for laundry management (cleaned within the hotel by our trained teams).

Services

Strict sanitation protocols for all porterage services.

Lanesborough Club & Spa

Strict sanitation protocols for The Lanesborough Club & Spa.

Offer

Continue to offer à la carte menus for breakfast, lunch, afternoon tea and dinner services, digital menu options.

Hours

Staggered Restaurant Dining times and number of diners per table (up to 8 maximum).

Capacity

Reduction in capacity in all Restaurants, Bar, Lounge spaces to respect social distancing rules.

Food

Food producers and artisans required to respect strict sanitation protocols.

Health

Guests and employees to have their temperature taken at the hotel entrance by state of the art thermal heat cameras.

Arrivals & Departures

Express Check in options, Virtual Check Out.

Social distancing

Employee movement rules in place and traffic flow guidance throughout the hotel to respect social distancing.

Access

Hotel access is limited to hotel residents and guests with valid reservations only. Persons without reservations are to be politely declined for an initial period of one month after re-opening. This will be reviewed after this period.

Protection

Masks & gloves available for guests, offered on arrival and throughout the guest stay.

Hygiene

Sanitation kit containing individual - sized hydroalcoholic gel and disinfectant wipes in rooms and hydroalcoholic gel distributors throughout hotel.

Privacy

Do not enter my room options available to all guests - strict protocols of room entry with guest permission only.

Health

Guests and employees to have their temperature taken at the Club & Spa entrance.

Process

Phased re-opening of restaurant, gym, hydro-pool, followed by treatment rooms.

Access

Club & Spa limited to members and hotel guests in initial opening period.

Capacity

Appointment only schedule to control capacity in all areas to respect social distancing rules.

Protection

Masks & gloves available for guests, offered on arrival and throughout the guest stay.

Hygiene

Sanitation kit containing individual - sized hydroalcoholic gel and disinfectant wipes in rooms.

Hydroalcoholic gel

Hydroalcoholic gel distributors throughout the Club & Spa.